Too big? Too Small? Don’t like the color? Your girlfriend doesn’t like it? We are here to help! Our no hassle returns policy is valid for 365 days from receipt of an item. (Oh yes!)
Returns are free for customers based in the UK and USA. Exchanges are free for everyone.
If you want to return an item, find your order number in your confirmation email and head to our our returns portal. Simply fill in the details and click “submit return”. You will be taken to a page where you’ll be able to print out your returns slip.
UK & USA
Returns and exchanges are free for all customers based in the UK and USA. Return shipping will be reimbursed. Simply email us with proof of postage and we’ll take care of the rest. We will cover return shipping costs up to £3 for UK and $6 for USA.
While exchanges are free for all customers, we’re unable to cover return postage costs for returns, unless there is something wrong with the item.
International shipments should be marked as “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
RETURN TERMS & CONDITIONS:
We promise to refund any unworn, unused items you are not completely happy with when you return it to us by post within 365 days of receipt.
Returned parcels are refunded within 7 days of receipt, however sometimes it can take up to 14 days. Refunds will be credited to your original method of payment. If you paid with Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the method of payment used.
STILL NOT SURE WHAT TO DO?
Still not sure what to do? Please email us at firstname.lastname@example.org.
All our orders are fully trackable. Please look up your order confirmation email, it contains a link to track your order. If a tracking number isn’t available, please get in touch with us.
If you are checking your status of your package and it states that there was an attempted delivery, this means your local post office may have the package in their possession. In which case, you should promptly contact them to retrieve the package. If it is not picked up or redelivered to your address within a week, it will be shipped back to our warehouse location.
If you wish to modify or cancel your order, please get in touch with us. Please note that we aim to process your order as quickly as possible which means there may be times when we are unable to change any of the details you have given us. This may include order cancellations, delivery address amendments or changing any items in your order. If that happens to you, do not worry. We have a very laid back returns policy, so we’ll do what we can to resolve the issue quickly and efficiently.
We believe in taking powerful action towards the future we want for ourselves and the planet, and look for ways to enable social change through responsible business practices that respect and empower every person that interacts with our brand – from the people who make our sweatshop-free t-shirts with great care to the customers who love and support our brand.
WRAP is a globally recognized, independent third party certifying non-profit organisation whose mission is to promote ethical, humane and lawful conditions and practices in all manufacturing facilities.